Store Policies

RETURN & REFUND POLICY

 

Refunds/Returns are offered if any item arrives faulty or incorrectly graded, including return postage cost. Please contact us via sales@beautifulvinyl.co.uk to resolve any issues. 
Please note PayPal no longer refund fees so any order cancellations requested by buyers will be refund minus these fees 

 

SHIPPING INFO

 

Items are shipped within  5 working days 

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Welcome to Beautiful Vinyl, an online record store committed to providing you with the best shopping experience for vinyl records and related products. Protecting your privacy is of utmost importance to us, and we are dedicated to safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services. By accessing our website or providing your personal information, you consent to the practices described in this policy.

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1. Information We Collect: We may collect the following types of information from you:

1.1. Personal Information: When you create an account, make a purchase, or interact with our website, we may collect personal information, such as your name, email address, postal address, phone number, and payment details. This information is necessary to process your orders and provide customer support.

1.2. Device and Log Information: We automatically collect information about your device and how you interact with our website. This data may include your IP address, browser type, operating system, pages visited, and the time and date of your visit.

1.3. Cookies and Similar Technologies: Beautiful Vinyl may use cookies and similar tracking technologies to improve your browsing experience and personalise content. You can manage your cookie preferences through your browser settings.

1. Use of Information: We use the collected information for the following purposes:

2.1. Order Processing: To process your purchases, fulfil orders, and provide shipment and tracking information.

2.2. Customer Support: To assist with inquiries, respond to customer service requests, and handle any issues that may arise.

2.3. Communication: To send you important updates, promotional offers, and marketing materials related to our products and services. You can opt-out of marketing communications at any time.

2.4. Website Improvement: To analyse website traffic, optimise our website, and enhance user experience.

2.5. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

1. Data Security: Beautiful Vinyl employs reasonable security measures to protect your personal information from unauthorised access, disclosure, or misuse. We use SSL (Secure Socket Layer) encryption to ensure the secure transmission of sensitive data during online transactions.

2. Data Sharing: We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors and shipping companies. These service providers are required to maintain the confidentiality and security of your data. We will not sell, trade, or rent your personal information to other parties without your explicit consent, except as required by law.

3. Links to Third-Party Websites: Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of third-party sites before providing any personal information.

4. Children's Privacy: Beautiful Vinyl does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

5. Changes to the Privacy Policy: We may update this Privacy Policy periodically to reflect changes in our information practices. We will notify you of any significant changes by posting a prominent notice on our website or sending you an email. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

6. Contact Us: If you have any questions, concerns, or requests regarding our Privacy Policy or the use of your personal information, please contact us here.

7. By using Beautiful Vinyl's website and services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and disclosure of your personal information as described herein.